Meet the Experts at JKV: Technology Engagement Coordinator Jason Cook Takes the Intimidation Out of Technology
John Knox Village of Florida, Inc. (JKV) sets itself apart from most senior living communities as one of the few in the country to offer an on-site employee to provide personalized, authoritative technology assistance for its residents.
To meet the growing needs of its nearly 1,000 residents, JKV brought Jason Cook on board as Technology Engagement Coordinator in 2023. Jason plays a crucial role, making technology more accessible and understandable for residents.
Jason’s approach to offering group classes and one-on-one instruction highlights his commitment to ensuring all residents stay connected with evolving technology. His ability to offer tailored support makes him an indispensable figure at JKV, especially given the complexity that technology can present to seniors.
According to CIO, Chuck Williams, “I receive messages all the time from residents who tell me how Jason has helped them better understand their ever-changing technology devices or fixed an issue. He makes his private sessions and classes informative and entertaining, sharing funny jokes and making technology easy to understand.”
Among the many challenges Jason addresses, he teaches residents how to get the most out of their smartphones and smartwatches, how to recover lost or forgotten passwords, how to use Bluetooth speakers and voice-activated tools like Alexa, and how to file taxes electronically. Jason also teaches residents how to use JKV’s online portal for event sign-ups, viewing meeting minutes, making restaurant reservations for on-campus dining, accessing the community bulletin board, and more.
“Some of the most popular topics residents ask about are on how to be safer online, how to order an Uber or Lyft driver, how to order through Instacart and Amazon, write with Chat GPT assistance, and how to pay for parking when out and about,” states Jason. “Many doctors are using online portals to manage their patients’ care, so I help residents sign up for sites like Trinity Health’s MyChart to give them access to their healthcare information and to make online appointments with their doctors,” he adds.
Jason’s ability to blend entertainment with informative support ensures that residents not only solve their technology issues but also feel confident in using their devices. His role exemplifies how technology can improve the quality of life in senior living communities by fostering independence and engagement through accessible education and assistance.
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We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a personal tour.
