Jennifer Stevens, VP of Healthcare at John Knox Village

JKV in the News: Jennifer Stevens, a Woman of Influence

Lifestyle Magazine, September 2025

Jennifer Stevens, JKV’s Vice President of Healthcare was selected by Lifestyle Magazine as a Woman of Influence as part of their feature story, spotlighting changemakers who are shaping our world.  This honor aims to introduce us to leaders in the community who make a difference in South Florida business and community involvement.  

As the leader of the healthcare team at John Knox Village, a Continuing Care Retirement Community (CCRC) in Pompano Beach, Florida, she has inspired the healthcare team to not only care for JKV’s residents, but to also get to know them deeply as individuals.

As a serving member on the Board of Trustees for LeadingAge Southeast, representing CCRCs in Florida, Alabama, Louisiana and Mississippi, Jennifer is able to participate in the annual legislative session in Tallahassee, engaging directly with Florida senators and representatives to help shape policies that impact older adult healthcare.

Read the full story here.

Jennifer is one of the exceptional leaders at John Knox Village in Pompano Beach, Florida.  We invite you to learn more and experience our breathtaking campus, astounding amenities, our outstanding team, and the remarkable residents who are all part of what makes JKV extraordinary.  Contact us today to learn more and schedule a personal visit.

senior man petting a maltese dog as part of canine assisted therapy

JKV in the News: Canine Assisted Therapy Brings Its Furry Friends to John Knox

The New Pelican, August 7, 2025

by Michael d’Oliveira | Editor 

 

The dogs of Canine Assisted Therapy (CAT) visit the residents at John Knox Village twice a month, bringing joy to the residents living in JKV’s Assisted Living and Skilled Nursing homes.

“When you pet a dog for 15 minutes, it lowers blood pressure and cortisol (stress hormones),” said Rosemary Blumberg, a certified therapeutic recreation therapist.  Blumberg brings Toby, her golden doodle, on regular visits to senior care facilities, hospitals, libraries, and other places around the county where people might benefit from pet therapy.

“The biggest benefit is that he brings smiles to people’s faces…It makes them happy,” says Blumberg.  “It brings up a lot of emotions.”

“You can feel the magic of the moment when these dogs walk into the room — faces light up, energy shifts, and there’s an instant sense of connection.  It’s a beautiful reminder of the comfort and joy animals bring to our lives,” wrote Jackie Ducci, the founder of The Human-Animal Alliance, in an email.

Said John Knox Village resident Will about the visit to John Knox, “It was a treat.”

 

Read the full story here.

 

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a personal tour.

 

The New Pelican front page, July 3, 2025

JKV in the News: “Scooter” Hayes, Resident Spotlight

If it can be done sitting down, she can do it.

Although John Knox Village resident Terry “Scooter” Hayes is confined to a wheelchair due to a neurological disorder, she remains more active than many people.

Hayes, 66, suffers from primary cerebellar degeneration, which has resulted in complete paralysis in her legs.  However, her slight, small-framed body seated on a wheelchair belies what she’s been able to accomplish despite her physical limitations.  At age 63, she competed on the U.S. Wheelchair Fencing team at the 2020 Paralympics Games in Tokyo.  She was the oldest member of the team, having to compete against others as young as teens.

 

Scooter Hayes U.S. Wheelchair Fencing team headshot

“Scooter” Hayes, Paralympian, U.S. Wheelchair Fencing Team

 

 

When confronted with the reality of the mobility challenges she’d be facing with her medical condition,  she told her doctors, “I’m not gonna live like that.  I’m gonna live.”

Read the full story here.

 

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a personal tour.

McKnights Senior Living: From Tragedy, a Chance for Education

The death of Gene Hackman and his wife, Betsy Arakawa was a heartbreaking reminder that aging at home can come with unforeseen challenges.

At age 95, beloved actor Gene Hackman was aging at home with his 65-year old wife, Betsy Arakawa as his caretaker.  When Betsy fell ill from hantavirus pulmonary syndrome, she passed in their home, leaving Gene without a caretaker which led to his demise days later.

What happened to Gene Hackman and Betsy Arakawa was devastating and tragic, and it’s an example of what can go wrong when older adults choose to age in place.

As a guest columnist for McKnights Senior Living, Kim Ali, Vice President of Sales & Marketing at John Knox Village of Florida hopes that education about life-plan communities as an option for seniors, in light of this tragedy, may prevent this from happening to others.

Read the full story here.

 

John Knox Village VP of Sales & Marketing Kim Ali

VP of Sales & Marketing, Kim Ali

 

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a visit.

JKV in the News: At the Apex: ‘Best in Wellness’ Senior Living Communities

John Knox Village of Pompano Beach, Florida, proudly announces being awarded a 2023 ICAA NuStep Pinnacle and Beacon Award for “Best in Wellness”.  The “Best in Wellness” awards shine a light on senior living communities that lead the way in a comprehensive and evolving approach to wellness that enhances the lives of residents and employees.

Although the Journal on Active Aging previously announced the names of 2023’s winners, they are being featured again as part of the International Council on Active Aging (ICAA) published series, highlighting the ICAA NuStep Beacon and Pinnacle Awards’ winning communities.

ICAA awards 25 senior living communities each year with their NuStep Beacon award, recognizing senior living communities that lead the industry in making wellness an integral part of community life. With only the Top 5 receiving the prestige of the Pinnacle award, John Knox Village of Florida is proud to be recognized as one of them.

 

 

Front page of article featuring 'Best in Wellness' Senior Living Communities award winners

 

 

Read the full article here!

 

 

JKV in the News: Celebrating an Emerging Role: Resident Technology Support

CAST’s Scott Code, in observance of Careers in Aging month, lauds the impact of and opportunities in teaching older adults “the language of technology.”

Scott Code, Program Director of Resident Technology at Selfhelp Community services, a LeadingAge CAST Patron was curious to learn how the role of Resident Technology Support has evolved over the years and asked our own Technology Engagement Coordinator, Jason Cook, about his trajectory.  

Cook tells LeadingAge he was inspired to pursue work in the field about 10 years ago, when he saw an older woman at the mall staring in confusion at a brand-new iPhone her daughter had just handed to her.  He realized that many older adults had never been taught the language of technology, and an entire segment of the population was being left behind.  

Cook founded and ran his own tech-support business serving older adults until the pandemic, moved to a technology consultancy, and then came in-house at John Knox Village.

Now, he devotes his energy to making technology more accessible and less intimidating for community members. He offers a variety of classes, covering everything from smartphone basics to navigating the community’s cable system, and introduced virtual reality events, where residents can explore the world from the comfort of the community’s tech center.

“One of the most rewarding parts of my job is witnessing those ‘A-ha!’ moments when a resident realizes they can see family photos on their phone, have groceries delivered the same day, or video call loved ones across the globe,” said Cook. “The peace of mind this service provides is invaluable.”

Read the full story here.

 

technology teacher helping a senior with her tablet

Jason Cook, Technology Engagement Coordinator for John Knox Village of Florida instructs resident Benita Ferrara on her laptop during a class.

 

Technology Engagement Coordinator, Jason Cook, offers one-on-one support and personal technology classes to help JKV’s nearly 1,000 independent living residents navigate technology on their devices.      

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary.  Contact us today to learn more and schedule a visit.

JKV in the News: Rita Reo, Resident Spotlight

Up, up and away:  John Knox Village resident looks back on her career as a pilot

Not too many of us can look back on our lives and say we helped break the mold.  However, John Knox Village resident Rita Reo can certainly lay claim to those bragging rights.   

In the 1970’s, many young women chose to pursue traditional careers like nursing and secretarial work.  Not Reo.  She was busy learning to master the art of flying the friendly skies — literally.  Reo, now 70, became a commercial airline pilot for U.S. Airways when most young women wouldn’t have dreamt of such a thing.  

Rita Reo

JKV resident and former commercial pilot Rita Reo. Photo credit Martin Lenkowsky/New Pelican

During her fascinating career, she flew many times with Chesley Burnett Sullenberger, known worldwide by his more familiar nickname, “Sully,” who in 2009 famously landed U.S. Airways Flight 1549 into the Hudson River when both engines were disabled after striking a flock of birds.  Also as part of her fascinating career, she recalls her experience flying on the tragic morning of September 11th, 2001.

Read the full story here.

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a personal tour.

McKnights Senior Living: Technology Coordinators Help Operators in ‘Bridging Gaps and Trailblazing New Paths’

Technology is flooding into — and changing — senior living communities.  

Technology support no longer is a luxury but a necessity, as senior living residents bring wearables, cell phones and gadgets with artificial intelligence into their living spaces. At the same time, communities are scrambling to keep up with their residents as well as advanced technology that has become a necessity in everyday life.

Enter the technology coordinator, helping communities bridge the gap between lifestyle convenience and operational efficiency.

John Knox Village of Florida located in Pompano Beach recognized this need, and created a needed role in 2023.  Enter Technology Engagement Coordinator, Jason Cook, who offers one-on-one support and personal technology classes to help JKV’s nearly 1,000 independent living residents navigate technology on their devices.      

Read the full story here.

 

technology teacher helping a senior with her tablet

Jason Cook, Technology Engagement Coordinator for John Knox Village of Florida instructs resident Benita Ferrara on her laptop during a class.

 

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a visit.

JKV in the News: The New Pelican, Pompano Beach

There’s (literally) something for everyone at John Knox Village.

Martin Lenkowsky, reporter for the Pompano Beach-based weekly newspaper The New Pelican recently came to John Knox Village to visit the JKV campus, get a peek inside the hedges, meet residents, and get a glimpse of what it means to live at JKV. 

While visiting, he learned more about what a Life-Plan or Continuing Care Retirement Community like JKV offers that many retirement communities do not.    

Read the full story here.

We invite you to learn more and experience our breathtaking campus, astounding amenities, the exceptional team, and our remarkable residents who are all part of what makes JKV extraordinary. Contact us today to learn more and schedule a personal tour.

 

Fitch Ratings building sign

Fitch Affirms John Knox Village at “BBB” Rating

Fitch Ratings has affirmed the ratings on revenue bonds issued by the city of Pompano Beach, on behalf of John Knox Village (JKV) at “BBB.”

Fitch has also affirmed JKV’s Issuer Default Rating (IDR) at “BBB” and removed the ratings from Under Criteria Observation (UCO). The Rating Outlook is Stable.

The affirmation of the ‘BBB’ ratings reflects JKV’s strong market position as a single campus, life-plan community (LPC) and its midrange operating risk, with an improving trend in operating performance.

In 2024, JKV completed the construction, reached stabilized occupancy and paid down the short-term debt for Westlake, its 147 independent living (IL) apartment expansion. The $121 million final cost for the project came in under budget by $5.7 million and JKV reached stabilized occupancy in about four months, over 18 months ahead of schedule.

Management set an accelerated fill-up goal and that target has been part of a larger strategic focus on an improved performance since a new CEO started about three years ago. JKV’s leverage metrics remain elevated for the rating due to the permanent debt for Westlake, and cash-to-adjusted debt will remain light even after the paydown of the short-term project debt.

Fitch’s forward look shows JKV sustaining the improved performance as cash-to-debt adjusted incrementally improves to levels more consistent with rating level and capital spending remains at about depreciation.

The bonds are secured by a gross revenue pledge and a security interest in certain mortgaged property of the obligated group (OG), which is the vast majority of the consolidated entity’s assets and revenues.

JKV has a history of sound demand, a diversity of product offerings and price points with the range of entrance fees affordable relative to local home prices and average resident net worth, and a measure of geographic diversity among entering residents. Over the last five years, IL unit (ILU) occupancy has averaged 92%, assisted living (AL) occupancy has averaged 74%, and skilled nursing facility (SNF) occupancy has averaged 85%.

Occupancy has recovered in AL and SNF after pandemic-related declines.  Through the first six months of 2024, AL and SNF occupancy averaged 74% and 90%, respectively. The improved SNF occupancy reflects, in part, an effort by JKV to increase the diversity of hospital referral sources for short-term rehab stays. Generally, about half of JKV’s SNF beds are used for short-term rehab stays.

 JKV also benefits from being the only Type ‘A’, full continuum LPC in its primary market area (PMA) of Pompano Beach. While the majority of JKV’s residents originate from the PMA, in the last year, just over a quarter of entering residents came from outside the PMA, which Fitch views as a credit positive, underscoring JKV’s strong service offerings and demand characteristics and South Florida as a draw for retirees.

JKV’s nearest LPC competitors are outside the Pompano Beach market at about 12 miles away. While there is competition for individual continuum service lines such as SNF and AL, Fitch believes JKV’s investments in these service lines and physical plant have kept it very competitive.

JKV has raised its entrance fee and monthly service fee regularly and has an ongoing waitlist, which further supports the strong revenue defensibility assessment. JKV’s weighted average entrance fees are approximately $285,000, which is affordable compared to typical home prices in Broward County and to the average net assets of JKV’s entering residents.

With over 800 IL units in service, JKV is able to offer a wide range of lifestyle choices and price points, with entrance fees ranging from $190,000 to $700,000. Further support for the strong revenue defensibility assessment comes from JKV’s ability to build and fill Westlake well ahead of schedule, as the majority of Westlake units were priced above $400,000.

After a long history of thin operations, JKV operating performance has improved, with the operating ratio remaining below 100% over the last 18 months, after it averaged 109.9% in the prior five years. The improvement reflects a multi-pronged effort to contain costs, improve efficiencies, and grow sales.

As a result, in 2023, resident service revenue grew 6.4%, while total operating expenses grew by only 2.8%. The operating ratio was 96.6% in 2023, down from 107% in 2022, and the net operating margin improved to 10.7% from a negative 0.2%.

The improved performance carried over into 2024, and Fitch expects JKV to be able to sustain the performance given the additional revenues from the Westlake apartments, which reached stabilized occupancy in July 2024.

Additionally, management continues to implement strategic initiatives to improve performance. In 2024, this included adding additional insurance payors in its SNF, bringing over its highly rated IL dining program into the SNF, and adding dialysis contracts for higher daily reimbursement rates.

Over the last five years, capex spending averaged a high 436.6% of depreciation, reflecting the Westlake project. Westlake included the construction of a 15-story tower and an 11- story tower and the creation of a waterway connecting a newly constructed lake to an existing lake.

With the completion of Westlake, Fitch does not expect any major projects on the JKV campus. Capex is expected to be around depreciation. JKV plans to use the remaining $5.7 million in unused Westlake funds for AL upgrades and the refurbishing of the Village Towers.

Capital spending is expected to be near depreciation. With Westlake completed, Fitch expects no major capital projects at JKV nor any sizable debt issuances. The base case shows gradual improvement to JKV’s liquidity and leverage metrics and balance sheet accretion as the capex spending normalizes and cash remains steady.

MADS coverage is expected to stabilize at just above 2x. Fitch’s stress scenario uses a liquidity stress specific to JKV’s asset allocation and separate operational and entrance fee stresses. The stress scenario shows JKV’s cash-to-debt levels thin for the rating level early in the stress but then steadily improving to levels more consistent with the rating in the latter years of the stress case,

DCOH remains well above asymmetric risk of 200 days in the stress case and so is neutral to the rating outcome.  In regards to Asymmetric Additional Risk Considerations, there are no asymmetric risks associated with JKV’s rating.